Who We Are

As a wholly owned subsidiary of Xerox, we supply brand-leading products and technology that enables us to fulfil the most demanding requirements. By making information easier to share, we help to simplify the processes of management and enable our customers to focus on business that really matters.

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Contact Us

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Accounts

To discuss any account queries or arrange a payment please contact our Accounts Department on 01506 416161 (Please quote your account number or site number where possible).












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General Enquiries

To find out more about how Concept Group can revolutionise your document workflow and productivity, contact us by using the form below or by email, telephone or post.




















Concept House
Fairbairn Road
Livingston
EH54 6TS
e: enquiries@concept-group.co.uk
t: 01506 416 161

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Our Locations

For further information and advice please contact your local branch where we will be happy to help with your enquiry.

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Aberdeen

Concept House
66 Carden Place
Aberdeen
AB10 1UL

General Enquiries
e:enquiries@concept-group.co.uk
t: 01224 648 784

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Dundee

Concept House
Lindsay Court
Dundee Technology Park
Dundee
DD2 1SW

General Enquiries
e:enquiries@concept-group.co.uk
t: 01382 562 288

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Glasgow

The Subirachs Building
180 Howard Street
Glasgow
G1 4HW

General Enquiries
e:enquiries@concept-group.co.uk
t: 0141 559 7800

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Livingston

Concept House
Fairbairn Road
Livingston
EH54 6TS

General Enquiries
e:enquiries@concept-group.co.uk
t: 01506 416 161

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London

Concept House
8-14 Vine Hill
London
EC1R 5DX

General Enquiries
e:enquiries@concept-group.co.uk
t: 0207 713 9333

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Newcastle

16 Riverside Studios
Amethyst Road
Newcastle Business Park
Newcastle Upon Tyne
NE4 7YL

General Enquiries
e:enquiries@concept-group.co.uk
t: 0191 273 8111

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Sales

To find out how we can help revolutionise your document workflow and productivity, contact us on, 0870 241 5042 or email, enquiries@concept-group.co.uk












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Service

Service is the largest individual department at Concept Group. We are unequivocally committed to providing exceptional support and the best possible service to every client, at every stage of our partnership.












Service Number
t: 0870 241 1241
e: service@concept-group.co.uk
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dropbox

Welcome to Concept’s File Dropbox

Here you can upload a file directly to Concept by browsing to your file. Files are uploaded one at a time (with a maximum size of 2Gb). If you have several files to upload, please zip them together first. Please select which dropbox you would like to use:

Concept Professional Services              Concept IT Department

As a wholly owned subsidiary of Xerox, we supply brand-leading products and technology that enables us to fulfil the most demanding requirements. By making information easier to share, we help to simplify the processes of management and enable our customers to focus on business that really matters.

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Home

As a wholly owned subsidiary of Xerox, we supply brand-leading products and technology that enables us to fulfil the most demanding requirements. By making information easier to share, we help to simplify the processes of management and enable our customers to focus on business that really matters.

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News

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View Latest News

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Our Products

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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Hardware

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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Multifunction

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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Multifunction Colour

Convenience and versatility plus the brilliance of bright, true colour

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Multifunction Mono

Practical, space saving support that powers through the workload

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Printers

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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Colour

Intense, vibrant colour lifts your print to a new level of impact

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Mono

Speed, economy, reliability: the advantages in clear black and white

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Production

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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Production Colour

Press home the advantage of dynamic, sparkling colour

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Production Mono

High volume, high speed print production with the hassle taken out

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Scanners

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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Departmental & Production

A complete line of award-winning high-speed scanners to meet every office need.

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Desktop & Workgroup

Hard-working and easy-to-use scanners your office or workgroup can depend on.

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Wide Format

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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Wide Format

At Concept Group we supply Wide Format Solutions covering the enterprise, from mono engineering to full colour CAD and graphics capabilities. Our devices are supported by state of the art document management solutions, covering scanning, indexing & archiving and file management.

To discuss your requirements please contact us on, 0870 241 5042 or email, enquiries@concept-group.co.uk

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Managed Print Services

We have developed a unique technique for understanding where and how our clients’ businesses work, and for helping them move towards and meet their long term goals.

Concept Group provides a managed print service taking complete ownership of the end-to-end process that enables customers to manage the flow of documents and digital information throughout the business.Through our managed print services offering, our customers gain visibility and control of their spending. This helps customers free up budget for innovative projects that improve efficiency and drive competitive advantage.

We believe that what differentiates us from our competitors is our people, our resources and our commitment to embedding quality in everything that we do. We are true pioneers of managed print and have been at the forefront of this service methodology since the introduction of multi-functional print systems.

By deploying direct teams coupled with a suite of in-house proactive software tools, Concept 360, we are able to act as your outsourced partner so you can focus on business critical activities.

download brochure

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Software

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

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ConnectKey

ConnectKey is an ecosystem that provides the building blocks to leverage your multifunction printer to simplify the way work gets done.

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Data Capture & Processing

Every type of document can become a personal ambassador.

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Document & Content Management

Electronic Content Management Software that supports business processes allowing fast access, safe retrieval and complete flexibility.

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Document Capture & Processing

When the scan is finished, the possibilities begin.

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Mobile Printing

Easy to use remote printing across very diverse platforms.

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Privacy Policy

Privacy Statement

This privacy policy sets out how “Concept Group Ltd.” uses and protects any information that you give “Concept Group Ltd.” when you use this website.“Concept Group Ltd.” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Concept Group Ltd.” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Monday 3rd September 2007.

What we collect

We may collect the following information:

  • name and job title.
  • contact information including email address.
  • demographic information such as postcode, preferences and interests.
  • other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us: Concept Group Ltd. Concept House, Fairbairn Road, Livingston. West Lothian EH54 6TS or emailing us at enquiries@concept-group.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Concept Group Ltd. Concept House, Fairbairn Road, Livingston. West Lothian EH54 6TS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Search Results

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Support

Service is the largest individual department at Concept Group. We are committed to always providing exceptional support and best class service to every client, at every stage of our partnership.

National Service Number

t: 0870 241 1241

e: service@concept-group.co.uk

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tt

Downloads

To download the latest drivers for your product, the links below will take you to the appropriate manufacturer’s printer drivers web page.

Xerox Drivers

Canon Drivers

HP Drivers

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Support Suite

Not only do we have the expertise to optimise your technology and workflow, we have some unique tools and a purpose designed infrastructure that enable us to support you in the most efficient way possible.

i-manage

We have developed a unique online administrative and billing system that is only available to our customers. This offers 24/7 instant access to automated service and usage reports through your i-manage account online. i-manage has many features which will provide clients with easier access to information regarding the fleet including the ability to:

  • Review machine details.
  • Review account status.
  • Equipment performance.
  • Utilisation.
  • Produce online service reports.
  • View machine service history.

i-maintenance

i-maintenance provides live incident notifications, meter readings and accurate consumable updates allowing us to use real-time preventative maintenance techniques such as i-assist and pro-actively monitor, order and replenish all types of device related supplies and consumables on behalf of clients in order to minimise ‘downtime’ of devices. We have the ability to resolve a fault before our client is even aware of it.

i-assist

i-assist is remote support, direct from our helpdesks to our clients, with one-click access so our technical staff can remotely view, diagnose and resolve problems. The helpdesks are staffed by highly skilled hardware and software teams who have the experience to understand and solve customer issues. Where a remote solution cannot be found the helpdesks communicate with regional service delivery managers to allocate experienced engineers that can quickly solve problems and proactively prevent issues from arising.

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i-assist login

i-assist is a powerful, easy-to-use remote support solution. The online interface is used by Concept to conduct remote support sessions.

Enter your 6 digit pin number provided by the Concept technician and then click on the Connect to technician button.

Enter your 6-digit PIN code:

Bullet-proof Security

  • • End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other Government and local legislation.
  • • Customer Controlled Multi-level, permission-based temporary access.
  • • Auto-revocation of access rights when session is terminated; Customer Applet automatically removes itself from remote PC.
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Xerox Knowledge Base

Select a model below for further assistance.

Click for more information

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What We Do

Today, as technology changes and new platforms evolve, the flow of information and data has never been so important. Simplifying that flow is what matters most. By getting to know the needs and priorities of an individual business, we can use our understanding of the technological possibilities to develop the simplest, fastest and most cost effective systems.

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Who we are

Concept Group was formed in 1984 to offer new services in a new way. The concept behind Concept is simply better, more economical document management.

With lengthy experience in digital print technology we could see that rapid changes were coming, and that they would have a dramatic effect on organisations of all sizes in both the public and private sectors. It was clear that our expertise could help these organisations to reduce both their costs and their environmental impact, by precisely matching the technology they used to their particular needs.

We work alongside our clients, focusing on their unique requirements and solving their problems. Their needs are at the heart of our business. We have grown organically, with some strategic acquisitions where they helped us serve our markets better, by following a philosophy of integrity, service and re-investment. Our reputation for problem-solving and exceeding customer expectations is now something of an industry benchmark.

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Environmental Commitment

We believe that every company and every individual has a responsibility to protect the environment and the Earth’s natural resources whenever and wherever they can. Our business practices are founded on working as ethically and sustainably as possible.

It is unrealistic to expect businesses to stop using paper, but we can take steps to ensure that paper consumption is kept to a minimum. Our management systems helps to minimise wastage and CO2 emissions in the following ways.

Reduced overall print volume A great deal of paper, toner and energy can be saved by only outputting what is actually needed. Apart from the reduction in consumables, the time saved in ordering and replacing cartridges and paper can be considerable.

Minimising hazardous waste The use of longer-life consumables reduces the volume of hazardous waste going to landfill.

Duplex printing Using duplex as the default print setting saves an average of around three tonnes of paper a year. That’s the equivalent of 64 trees.

Saving energy Machines can be set to power-down while not in use without losing their fast start-up. Our equipment features short warm-up times, low energy consumption and automatic sleep mode. Naturally, it also complies fully with current environmental and safety standards including RoHS EU directives, and carries an Energy Star rating.

Minimising toner usage Setting the print quality to ‘draft’ can significantly reduce toner usage. The Ecofont typeface, freely available, is designed to use 20% less toner than standard fonts.

Waste toner recycling Technically, the customer is the owner of all spent consumables, even under a lease arrangement, Safe disposal is the customers responsibility. At Concept, however, we know that protecting the environment has to be a team effort, so we offer a number of recycling services including cost-effective collection and recycling organised in partnership with a fully licensed waste processor who meets all WEEE legislation requirements. Other options can be arranged via the Xerox Green World Alliance process. By working together, we can meet our joint obligations to the future.

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Our People & Culture

Our people are our greatest asset – we say it often and with good reason. It is their determination, dedication and service that generates the results our clients are seeking.

At every step of our employees’ careers we invest in them, and ensure their interests remain focused on the long term and closely aligned with those of our clients. Our goal is to maximize individual potential, increase commercial effectiveness, reinforce the firm’s culture and expand our people’s professional opportunities.

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Partners

The right choice of business partners is critically important. It helps us to ensure that we go on providing the best possible service.

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Remanufacturing Process

Our remanufacturing facilities reflect our commitment to limit our impact on the environment by extending the life of hundreds of machines each year.

Since 1994 Concept has extended the lives of thousands of Copiers and MFD’s through its Remanufacturing Centre by selecting the most popular and reliable models and targeting them for Remanufacture at its facilities in Aberdeen and Glasgow.

Christopher Boyle, Remanufacturing Production Manager, for Concept Group says, “Companies are continually looking for ways to make their budgets go further and meet environmental standards. In extending the life of office equipment, Concept customers can now benefit from competitively priced high quality remanufactured equipment, while limiting their impact on the environment”.

“Concept began remanufacturing equipment in the early 1990s using the company’s technical expertise to provide customers with a quality print solution at a significantly lower cost than a new MFD. More than 20 years on we are still seeing increased demand for our remanufactured equipment”.

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Working for us

Within Concept, there is a strong ethos of communication and team spirit. We work in an inclusive environment where everyone’s point of view is valid and everyone’s ideas are welcomed. When we are recruiting, we look for people who will thrive in this setting. We value a capacity for quick thinking, passion and communication above specific qualifications or job experience.

To enquire about opportunities within Concept Group contact: hr@concept-group.co.uk